“Reflections on 20 years of Research on Trust in the Digital Era”   Professor Niki Panteli, Professor of Digital Business at Lancaster University Management School, UK

Abstract

Over the last two decades there have been significant advances in understanding the role of trust in the digital era, including its antecedents, consequences as well as its dynamic and fluctuating nature. In this talk, I will reflect on my own research during this period where I examined trust particularly within the context of virtual and hybrid work, online groups and communities, online collaborations and more recently on AI and cybersecurity. The talk will present an analysis of the insights that emerged, link these to broader themes that matter within IS research, including the current AI era and provide opportunities to discuss future research implications.

Bio

Professor Niki Panteli, PhD (Warwick), is a Professor of Digital Business at Lancaster University Management School, UK and an Adjunct Professor at the Norwegian University of Science and Technology. She has an established international research record and has published on the topics of virtual collaborations and online communities, the implementation and evaluation of information systems, digital platforms and digital transformation. She led and participated in several research projects and her work appeared in numerous top-ranked academic journals including the Journal of the Association of Information Systems, Work, Employment & Society, Information Systems Journal, European Journal of Information Systems, Human Relations, Information Technology and People, Decision Support Systems, Communications of the ACM and New Technology, Work and Employment among others. She is a Fellow of the UK Academy of Information Systems (UKAIS) and served as its President for the period 2022 – 2024, promoting IS research, scholarship and teaching within the UK and beyond. She is a Senior Editor for the Information Systems Journal and has recently completed a 10-year term as a Senior Editor for Information Technology & People.

She is currently a co-editor on a Special Issue on: ‘Generative AI as Driver of Change in Media’, Journal of Management Information Systems (with Thomas Hess and Ioanna Constantiou), Deadline for submissions: April 30, 2026 – https://www.jmis-web.org/cfps/JMIS_CfP_AI_and_Media.pdf